Terms and Conditions
Terms and Conditions
Effective date: 17 April 2026
Last updated: 17 April 2026
The Website is operated by CREATEVIA LIMITED, company number 17155993, whose registered address is Dept 6716, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (“we”, “us”, “our”, or “Room Plan Studio”).
These Terms and Conditions (“Terms”) govern your use of roomplanstudio.com (the “Website”) and the services made available through it.
The Website is operated by CREATEVIA LIMITED, company number 17155993, whose registered address is Dept 6716, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (“we”, “us”, “our”, or “Room Plan Studio”).
If you have any questions, you can contact us at info@roomplanstudio.com.
By creating an account, using the Website, or purchasing any service from us, you agree to these Terms.
1. About our Service
1.1. Room Plan Studio provides a digital interior design visualisation service. CREATEVIA LIMITED acts in its own name and on its own behalf as the sole seller, supplier, and contracting party in relation to all services, digital content, and transactions made available through the Website. All purchases, orders, payments, and contracts made through roomplanstudio.com are concluded solely between the user and CREATEVIA LIMITED.
No third-party provider, including any AI provider, API provider, technology provider, hosting provider, infrastructure provider, contractor, subcontractor, affiliate, reseller, or other supplier involved in the operation, support, processing, generation, enabling, or delivery of the Website or the services, is a party to any contract with the user and no such third party assumes any direct obligation, liability, or responsibility to the user in relation to the Website, any order, any payment, or any service, unless we expressly state otherwise in writing.
Any rights, obligations, claims, support requests, complaints, or refund requests arising out of or in connection with the Website, any order, or any service shall arise solely between the user and CREATEVIA LIMITED, except to the extent otherwise required by applicable law.
1.2. Users can upload photographs of a room, flat, apartment, or other residential interior, select a room type, describe desired changes such as wall colour, wallpaper, furniture, lighting, and other visual elements, and receive AI-generated redesign concepts and images.
1.3. The generated results are delivered digitally, stored in the user account, and may be available for download.
1.4. Our service is intended to help users visualise possible design directions for residential interiors.
1.5. The service is not a substitute for professional architectural, engineering, structural, surveying, electrical, plumbing, health and safety, or other regulated professional advice.
2. Eligibility
2.1. You may use the Website only if:
2.1.1. you are at least 18 years old;
2.1.2. you have the legal capacity to enter into a binding contract; and
2.1.3. you use the Website in compliance with these Terms and applicable law.
2.2. If you use the Website on behalf of a business or another person, you confirm that you have authority to bind that person or organisation to these Terms.
3. User Account
3.1. To access certain features, you may need to create an account.
3.2. You must ensure that all information you provide is accurate, complete, and kept up to date.
3.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.
3.4. You must notify us promptly if you believe your account has been accessed without authorisation.
3.5. We may suspend or terminate your account if we reasonably believe that you have breached these Terms, used the Website unlawfully, or created risk or harm for us, other users, or third parties.
4. User Content
4.1. You may upload photographs, text instructions, and other materials to the Website (“User Content”) in order to use the service.
4.2. You confirm that:
4.2.1. you own the User Content or have all necessary rights, licences, consents, and permissions to upload it and allow us to use it for the purposes of providing the service;
4.2.2. your User Content does not infringe any intellectual property, privacy, confidentiality, data protection, or other rights of any person;
4.2.3. your User Content does not contain unlawful, defamatory, abusive, discriminatory, obscene, or otherwise prohibited material; and
4.2.4. you will not upload content containing personal data of third parties unless you are legally entitled to do so.
4.3. You remain the owner of your User Content.
4.4. However, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, adapt, transmit, and use your User Content as necessary to operate, provide, maintain, improve, secure, and support the Website and our services.
4.5. This includes processing your User Content through our third-party technology and AI service providers for the purpose of generating your requested design results.
5. AI-Generated Results
5.1. The images, concepts, renderings, and other outputs generated through the Website (“Generated Results”) are created using artificial intelligence and automated image-processing tools operated by our third-party providers via API.
5.2. You acknowledge and agree that:
5.2.1. Generated Results are automatically produced based on your uploaded images and prompts;
5.2.2. Generated Results may be approximate, incomplete, inaccurate, unrealistic, inconsistent, or unsuitable for real-world implementation;
5.2.3. colours, proportions, lighting, furniture placement, finishes, textures, dimensions, and other visual details may differ from real-life outcomes;
5.2.4. Generated Results are for inspiration and visual planning purposes only; and
5.2.5. you are solely responsible for independently verifying any design choice, purchase decision, renovation work, technical feasibility, dimensions, permissions, or compliance requirements before acting on any Generated Results.
5.3. We do not guarantee that any Generated Result will meet your expectations, match your exact instructions, be unique, or be suitable for commercial, technical, construction, or regulatory use.
6. No Professional Advice
6.1. The Website and Generated Results do not constitute architectural advice, interior design consultancy, engineering advice, structural advice, building regulations advice, planning advice, safety advice, or any other professional advice.
6.2. You must seek independent professional advice before carrying out construction work, structural changes, electrical or plumbing work, or any works requiring measurements, compliance review, permits, approvals, or professional judgment.
7. Orders and Payment
7.1. Some features of the Website may require payment.
7.2. Prices will be shown on the Website at the time of purchase.
7.3. Payments are processed by card through our payment providers.
7.4. By submitting an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.
7.5. Your order becomes binding when we accept it and provide access to the purchased digital service or Generated Results.
7.6. Unless otherwise stated, all prices are shown inclusive or exclusive of taxes as indicated at checkout.
7.7. We may change prices at any time, but changes will not affect orders already accepted.
8. Digital Delivery
8.1. Our service is supplied digitally.
8.2. Once your order is processed, your Generated Results will usually be made available in your account and may also be downloadable from there.
8.3. We will use reasonable efforts to provide the service within a reasonable time.
8.4. However, delivery times may vary depending on system demand, technical issues, maintenance, moderation, or third-party provider performance.
8.5. We do not guarantee uninterrupted availability, immediate delivery, or error-free operation.
9. Cooling-Off Rights and Cancellation
9.1. If you are a consumer, you may in some circumstances have a legal right to cancel a distance contract within 14 days.
9.2. However, our service involves the supply of digital content and/or digital services which may begin immediately after purchase.
9.3. By placing an order and requesting immediate processing, you expressly request that we begin supplying the digital service and/or digital content during the cancellation period.
9.4. Where applicable, by completing checkout you also acknowledge that, once supply has begun in accordance with applicable law, you may lose your right to cancel or receive a full refund.
9.5. Nothing in these Terms affects any rights you may have under applicable consumer law if the service is not provided with reasonable care and skill, is not as described, or otherwise fails to comply with your statutory rights.
10. Refunds
10.1. Refunds are governed by separated Refund Policy
10.3. If you believe you are entitled to a refund or other remedy, please contact us at info@roomplanstudio.com with your order details and a description of the issue.
11. Intellectual Property
11.1. All intellectual property rights in the Website, including its software, branding, text, graphics, layout, databases, and underlying technology, are owned by us or our licensors and are protected by intellectual property laws.
11.2. Subject to these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and to download and use Generated Results made available to you through your account for your personal, lawful, non-commercial use in connection with planning or visualising your own residential interior.
11.3. You must not:
11.3.1. copy, sell, license, distribute, publish, or exploit the Website except as expressly permitted by these Terms;
11.3.2. reverse engineer, decompile, disassemble, or attempt to extract source code from the Website or related systems, except where such restriction is prohibited by law;
11.3.3. remove watermarks, notices, metadata, or proprietary markings where present; or
11.3.4. use the Website or Generated Results to develop, train, or improve a competing product or service.
11.4. We do not guarantee that any Generated Result is capable of copyright protection or free from third-party claims.
11.5. To the extent that any rights in the Generated Results vest in us, we grant you the licence described above.
12. Acceptable Use
12.1. You must not use the Website:
12.1.1. for any unlawful, fraudulent, misleading, or harmful purpose;
12.1.2. to upload content you do not have the right to use;
12.1.3. to upload malware, harmful code, or materials designed to disrupt systems or gain unauthorised access;
12.1.4. to interfere with the security, integrity, or operation of the Website;
12.1.5. to scrape, harvest, extract, or mass-download data or outputs without our permission;
12.1.6. to infringe the rights of others; or
12.1.7. in any way that could damage our reputation, systems, providers, or other users.
12.2. We may investigate suspected misuse and may suspend access, remove content, cancel orders, or take other appropriate action.
13. Third-Party Providers
13.1. We use third-party service providers to operate parts of the Website and the service, including hosting, storage, payment processing, analytics, and AI generation providers.
13.2. We may share data with such providers only as necessary to operate and deliver the service, subject to applicable law and our privacy practices.
13.3. We are not responsible for separate products or services provided to you directly by third parties under their own terms.
14. Storage and Availability of Results
14.1. Generated Results may be stored in your account for a period determined by our operational, legal, and retention requirements.
14.2. Unless we expressly state otherwise on the Website, we do not guarantee that Generated Results will remain available in your account indefinitely.
14.3. You are responsible for downloading and saving any Generated Results you wish to keep.
14.4. We may remove or delete content where necessary for legal, security, operational, or storage reasons.
15. Privacy and Data Protection
15.1. We process personal data in accordance with our Privacy Policy and applicable data protection law.
15.2. By using the Website, you acknowledge that uploaded room photographs may contain personal data or information visible within a home environment.
15.3. You are responsible for ensuring that you are entitled to upload such material.
15.4. We recommend that you avoid uploading images containing unnecessary personal information, photographs of people, personal documents, or other sensitive content unless strictly needed for the service.
16. Service Changes and Suspension
16.1. We may modify, update, suspend, withdraw, or discontinue all or part of the Website or service where reasonably necessary, including for maintenance, security, legal compliance, technical changes, provider changes, or service improvement.
16.2. Where reasonably possible, we will try to minimise disruption.
16.3. We are not liable for any loss caused by temporary unavailability, planned maintenance, or changes required for legal, technical, or security reasons.
17. Consumer Rights
17.1. Nothing in these Terms excludes, limits, or affects any rights you have under consumer law that cannot lawfully be excluded or restricted.
17.2. If you are a consumer, you have statutory rights in relation to services carried out with reasonable care and skill and digital content that complies with applicable legal standards.
18. Limitation of Liability
18.1. Nothing in these Terms excludes or limits liability for:
18.1.1. death or personal injury caused by negligence;
18.1.2. fraud or fraudulent misrepresentation;
18.1.3. breach of your statutory rights as a consumer; or
18.1.4. any matter for which liability cannot be excluded or limited under applicable law.
18.2. Subject to clause 18.1, we are not liable for:
18.2.1. indirect or consequential loss;
18.2.2. loss of profit, business, revenue, opportunity, goodwill, or anticipated savings;
18.2.3. loss of data where you failed to download or back up Generated Results;
18.2.4. losses arising from your reliance on Generated Results without independent verification;
18.2.5. losses caused by third-party providers, internet failures, device issues, malware, or events beyond our reasonable control; or
18.2.6. losses resulting from your breach of these Terms.
18.3. Subject to clauses 18.1 and 18.2, our total liability to you arising out of or in connection with the Website or the service shall not exceed the total amount you paid to us for the relevant order giving rise to the claim.
19. Business Users
19.1. If you use the Website on behalf of a business or for commercial purposes, you agree to indemnify and hold us harmless against losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, your User Content, or your misuse of the Website.
19.2. This clause 19 does not apply to consumers.
20. Termination
20.1. You may stop using the Website at any time.
20.2. We may suspend or terminate your access immediately if we reasonably believe that you have breached these Terms, created legal or security risk, or used the Website in a prohibited way.
20.3. Termination does not affect any rights or obligations that accrued before termination, including payment obligations and provisions that by their nature continue after termination.
21. Complaints
21.1. If you have a complaint, please contact us at info@roomplanstudio.com.
21.2. We will try to resolve complaints fairly and promptly.
22. Changes to these Terms
22.1. We may update these Terms from time to time.
22.2. If we make material changes, we will post the updated Terms on the Website and update the “Last updated” date.
22.3. Your continued use of the Website after the updated Terms take effect means you accept the revised Terms.
22.4. If you do not agree to the revised Terms, you must stop using the Website.
23. Governing Law and Jurisdiction
23.1. These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by the laws of England and Wales.
23.2. If you are a consumer and live in England or Wales, you may bring proceedings in the courts of England and Wales.
23.3. If you live in Scotland, you may bring proceedings in Scotland or in England and Wales.
23.4. If you live in Northern Ireland, you may bring proceedings in Northern Ireland or in England and Wales.
23.5. If you are acting in the course of business, the courts of England and Wales shall have exclusive jurisdiction.
24. Contact Details
24.1. Company name: CREATEVIA LIMITED
24.2. Company number: 17155993
24.3. Address: Dept 6716, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP
24.4. Email: info@roomplanstudio.com
24.5. Website: roomplanstudio.com