Privacy Policy
Privacy Policy
Effective date: 17 April 2026
Last updated: 17 April 2026
1. Introduction
1.1. This Privacy Policy explains how CREATEVIA LIMITED collects, uses, stores, shares, and otherwise processes personal data when you use roomplanstudio.com and related services.
1.2. This Privacy Policy applies when you:
1.2.1. visit our Website;
1.2.2. create or use an account;
1.2.3. upload photos, images, prompts, or other materials;
1.2.4. purchase our digital products or services;
1.2.5. receive AI-generated interior design results;
1.2.6. contact us; or
1.2.7. otherwise interact with us.
1.3. Please read this Privacy Policy together with our Terms and Conditions and any other notices we provide at the point where we collect or process your personal data.
2. Who We Are
2.1. The Website is operated by CREATEVIA LIMITED, company number 17155993, with its registered address at Dept 6716, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP.
2.2. For the purposes of applicable data protection law, CREATEVIA LIMITED is the data controller of the personal data described in this Privacy Policy, except where another party acts as a separate controller for its own processing activities.
2.3. If you have any questions about this Privacy Policy or our handling of personal data, you can contact us at info@roomplanstudio.com.
3. Personal Data We Collect
3.1. We may collect and process the following categories of personal data:
3.1.1. Identity and account data, such as your name, email address, login credentials, account preferences, and account identifiers.
3.1.2. Order and transaction data, such as purchase details, order history, payment status, billing-related information, and records of purchased services or downloads.
3.1.3. Uploaded content, such as photos of rooms, apartments, interiors, prompts, design instructions, and other materials you submit through the Website.
3.1.4. Generated output data, such as AI-generated room designs, renderings, design concepts, and related files stored in your account.
3.1.5. Communications data, such as emails, customer support requests, complaints, feedback, and other correspondence you send to us.
3.1.6. Technical and device data, such as IP address, browser type, device type, operating system, time zone, log data, and Website usage information.
3.1.7. Cookie and similar technology data, where applicable.
3.2. We do not intentionally request sensitive personal data or special category data for the purpose of providing our service.
3.3. Because uploaded interior photos may capture personal items or information visible within a home environment, you should avoid uploading unnecessary personal data, images of people, identity documents, health information, or any other sensitive content unless strictly necessary and lawful.
3.4. Payment card details are typically processed by our payment service providers rather than stored directly by us. We may receive limited payment-related information such as payment status, transaction reference, amount, billing country, and other limited transaction metadata required to manage the order.
4. How We Collect Personal Data
4.1. We collect personal data directly from you when you:
4.1.1. register an account;
4.1.2. upload photos, prompts, or other materials;
4.1.3. place an order;
4.1.4. contact us;
4.1.5. subscribe to marketing communications, where available; or
4.1.6. otherwise use the Website.
4.2. We may also collect personal data automatically through your use of the Website, including through cookies, server logs, analytics tools, and similar technologies.
4.3. We may receive limited personal data from third parties, including:
4.3.1. payment providers;
4.3.2. hosting and infrastructure providers;
4.3.3. analytics providers;
4.3.4. security and fraud-prevention providers; and
4.3.5. AI and image-processing service providers engaged to generate the requested outputs.
5. How We Use Personal Data and Our Legal Bases
5.1. We process personal data only where we have a lawful basis to do so.
5.2. We may process personal data because it is necessary for the performance of a contract with you, including to:
5.2.1. create and manage your account;
5.2.2. receive, process, and manage your order;
5.2.3. receive and process uploaded content;
5.2.4. generate and deliver AI-based interior design outputs;
5.2.5. store your results in your account;
5.2.6. make results available for download;
5.2.7. provide customer support; and
5.2.8. communicate with you about the service.
5.3. We may process personal data because it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This may include processing for the following purposes:
5.3.1. operating, maintaining, and improving the Website and service;
5.3.2. ensuring system security, monitoring performance, and preventing misuse;
5.3.3. detecting, investigating, and preventing fraud, abuse, or unlawful activity;
5.3.4. handling complaints, disputes, and internal administration;
5.3.5. maintaining business records; and
5.3.6. analysing how the Website is used in order to improve reliability, user experience, and service quality.
5.4. We may process personal data to comply with legal obligations, including obligations relating to accounting, taxation, fraud prevention, law enforcement requests, regulatory compliance, and the establishment, exercise, or defence of legal claims.
5.5. We may process personal data on the basis of consent where consent is required or appropriate, including:
5.5.1. sending marketing communications where required by law;
5.5.2. using non-essential cookies or similar technologies where consent is required; and
5.5.3. any other processing where we specifically ask for your consent.
5.6. Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
6. Why We Need Certain Data
6.1. Certain personal data is necessary for us to provide the service.
6.2. If you do not provide the data needed to create an account, process your order, receive your uploaded materials, or deliver your generated results, we may not be able to provide some or all of the service.
7. Uploaded Photos and AI Processing
7.1. When you upload room photos, prompts, or other materials, we process that content in order to generate the requested interior design results.
7.2. This may involve transmitting or making available your uploaded materials to third-party AI and technology providers acting on our behalf for the purpose of processing the request and returning the generated output.
7.3. We process uploaded materials only as reasonably necessary to provide, secure, maintain, and support the service, investigate misuse, comply with legal obligations, and resolve technical issues.
7.4. You are responsible for ensuring that you have all rights, licences, consents, and permissions necessary to upload any photos, images, instructions, or other materials you submit through the Website.
7.5. You should not upload materials that you are not legally entitled to share or that contain unnecessary personal data of third parties.
8. Sharing Personal Data
8.1. We may share personal data with the following categories of recipients where necessary for the purposes described in this Privacy Policy:
8.1.1. hosting, cloud, and infrastructure providers;
8.1.2. payment processors and payment service providers;
8.1.3. AI, image-processing, and related technology providers;
8.1.4. analytics and performance providers;
8.1.5. email, communications, and customer support providers;
8.1.6. professional advisers, including legal, accounting, audit, and insurance advisers;
8.1.7. law enforcement, regulators, courts, or public authorities where disclosure is required by law or reasonably necessary to protect rights, property, safety, or legal claims; and
8.1.8. potential buyers, investors, or transaction counterparties in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate confidentiality protections.
8.2. We do not sell your personal data.
9. International Transfers
9.1. Some of our service providers or their sub-processors may be located outside the United Kingdom, or may access personal data from outside the United Kingdom.
9.2. Where we transfer personal data outside the United Kingdom in circumstances where transfer restrictions apply, we will use a lawful transfer mechanism and appropriate safeguards as required by applicable data protection law.
9.3. Depending on the circumstances, this may include transfers to countries recognised as adequate under UK law or the use of approved contractual safeguards and related supplementary measures where appropriate.
10. Data Retention
10.1. We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including for the purposes of providing the service, maintaining your account, complying with legal obligations, resolving disputes, enforcing our agreements, and protecting our legal rights.
10.2. In deciding how long to retain personal data, we may take into account:
10.2.1. the nature of the data;
10.2.2. the sensitivity of the data;
10.2.3. the purpose for which it was collected;
10.2.4. whether the account remains active;
10.2.5. whether the data is needed to provide access to stored results or downloads;
10.2.6. legal, tax, accounting, regulatory, and record-keeping requirements; and
10.2.7. the need to prevent fraud or abuse and defend legal claims.
10.3. Generated outputs and uploaded materials may remain available in your account for a period determined by our operational and retention practices. We do not guarantee indefinite storage unless we expressly state otherwise.
10.4. When personal data is no longer required, we will delete it, anonymise it, or securely restrict it, unless continued retention is required or permitted by law.
11. Cookies and Similar Technologies
11.1. We may use cookies, pixels, local storage, and similar technologies on the Website.
11.2. Some of these technologies are strictly necessary for the operation, security, and core functionality of the Website.
11.3. Others may be used for analytics, performance measurement, personalisation, or similar purposes.
11.4. Where consent is required by law for non-essential cookies or similar technologies, we will request your consent before using them.
11.5. You can also manage certain cookie preferences through your browser settings, subject to the limitations of those controls.
12. Marketing Communications
12.1. We may send service-related communications that are necessary to provide the service, such as confirmations, delivery notifications, support updates, technical notices, and important account or legal notices.
12.2. Where we send marketing communications, we will do so in accordance with applicable law.
12.3. You can opt out of marketing emails at any time by using the unsubscribe mechanism in the message or by contacting us at info@roomplanstudio.com.
13. Data Security
13.1. We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful forms of processing.
13.2. However, no method of transmission over the internet or method of electronic storage is completely secure.
13.3. For that reason, while we take reasonable steps to protect personal data, we cannot guarantee absolute security.
14. Your Rights
14.1. Subject to applicable law, you may have the following rights in relation to your personal data:
14.1.1. the right to be informed about how your personal data is used;
14.1.2. the right of access;
14.1.3. the right to rectification;
14.1.4. the right to erasure;
14.1.5. the right to restrict processing;
14.1.6. the right to data portability;
14.1.7. the right to object to processing in certain circumstances; and
14.1.8. rights relating to automated decision-making, where applicable.
14.2. These rights are not absolute and may be subject to legal conditions, exemptions, and limitations.
14.3. If you wish to exercise any of your rights, please contact us at info@roomplanstudio.com.
14.4. We may need to verify your identity before responding to a rights request.
15. Complaints
15.1. If you have a concern about how we use your personal data, we ask that you contact us first at info@roomplanstudio.com so that we can try to resolve it.
15.2. You also have the right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom.
16. Third-Party Websites and Services
16.1. The Website may contain links to third-party websites, platforms, or services.
16.2. We are not responsible for the privacy practices, content, or security of third-party websites or services that are not controlled by us.
16.3. You should review the privacy notices of those third parties before providing personal data to them.
17. Children’s Privacy
17.1. Our service is not intended for children under the age of 18.
17.2. We do not knowingly collect personal data from children under 18 in connection with the service.
17.3. If you believe that a child has provided personal data to us in breach of this Privacy Policy, please contact us so that we can take appropriate steps.
18. Automated Decision-Making
18.1. We use automated systems and AI technologies to generate design outputs based on user inputs and uploaded materials.
18.2. However, we do not use solely automated decision-making that produces legal effects or similarly significant effects about you as an individual.
19. Changes to this Privacy Policy
19.1. We may update this Privacy Policy from time to time.
19.2. If we make material changes, we will post the updated version on the Website and update the “Last updated” date.
19.3. Your continued use of the Website after the updated Privacy Policy takes effect will mean that you acknowledge the updated version, to the extent permitted by law.
20. Contact Details
20.1. Company name: CREATEVIA LIMITED
20.2. Company number: 17155993
20.3. Address: Dept 6716, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP
20.4. Email: info@roomplanstudio.com
20.5. Website: roomplanstudio.com
This draft is structured around the transparency items the ICO says a privacy notice should cover, including purposes, lawful bases, recipients, international transfers, retention, individual rights, complaint rights, and cookies/consent where relevant.